Can't log in to bookitLive

Can't remember password

If you've forgotten your password, you can reset your password from the login page using the "Forgot your password?" link.

User account locked

If your user account is locked out after entering your password too many times raise a case with bookitLive support using the Submit a request link on this page and request for your user account to be unlocked. Please provide name and email address.


Clearing your browser cache and history

Sometimes your browser cache can cause issues with logging on to a particular device. If you can login on one device but can't login on another clearing your browser cache and history can resolve this issue. See article Clearing your browser cache and history for more details and instructions on steps to clear for each browser type.


Recently changed your login details

Sometimes your web browser saves your login details. So if you've recently changed your login email address or password, you may need to clear out any stored data.

When clearing your browser and cache, you can delete this data if you select 'Passwords', however it'll remove all passwords saved in your browser.

If you'd like to delete only your old login, you can remove it in your browser settings:


  1. Click the menu icon, then select Settings.
  2. Scroll to the end of the page and click Advanced.
  3. Under Saved Passwords
  4. Click the more options dropdown next to, then click Remove

Internet Explorer

  1. Click the cog icon, then select Internet Options.
  2. Click Content, then under AutoComplete, click Settings.
  3. Click Manage Passwords.
  4. Click Web Credentials.
  5. Click the drop down arrow next to, then click Remove

Microsoft Edge

  1. Click the menu icon, then click Settings.
  2. Scroll down and click View advanced Settings.
  3. Under Privacy and services, click Manage my saved passwords.
  4. Click X next to

Mozilla Firefox

  1. Click the menu icon, then select Options.
  2. Select Privacy & Security from the left panel.
  3. Click Saved Logins….
  4. Click the drop down arrow next to, then click Remove


  1. Go to Preferences, then click Passwords.
  2. Highlight the line showing, then click Remove.



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