email and SMS Merge Tags – Help

There are many options available to you to customise your emails and SMS. Below is a list of merge tags that can be used in your email/SMS templates and marketing.

Business Tags

Business tags use the account data that is set under Account Preferences.

Tag Name	Tags	Description
Business Name	[BUSINESS.NAME]	Your bookitLive business name
Business Description	[BUSINESS.DESCRIPTION]	Your bookitLive business description
Business Address	[BUSINESS.ADDRESS]	Combination of your businesses address1 and address2)
Legal Trading Name	[BUSINESS.TRADING_NAME]	Your businesses legal trading name
Business Identifier	[BUSINESS.BUSINESS_IDENTIFIER]	An identifier for your business
Business Number	[BUSINESS.BUSINESS_NUMBER]	You tax number for payments receipts
Business Address 1	[BUSINESS.ADDRESS1]	Your bookitLive address line 1
Business Address 2	[BUSINESS.ADDRESS2]	Your bookitLive address line 1
Business Suburb	[BUSINESS.SUBURB]	Your bookitLive suburb
Business Postal Code	[BUSINESS.POSTCODE]	Your bookitLive postcode
Business Phone	[BUSINESS.PHONE]	Your bookitLive phone number
Business Email	[BUSINESS.EMAIL]	Your bookitLive email address
Business website	[BUSINESS.WEBSITE]	Your bookitLive website
Business Region	[BUSINESS.REGION]	Your bookitLive region or state
Business State	[BUSINESS.STATE]	Your bookitLive region or state
Business Province	[BUSINESS.PROVINCE]	Your bookitLive region or state
Business Country	[BUSINESS.COUNTRY]	Your businesses country
Business City	[BUSINESS.CITY]	Your businesses City
Business Signature	[BUSINESS.BUSINESSSIGNATURE]	Your business email signature from the notifications page
Business URL	[BUSINESS.URLPART]	Your bookitlive URL

Service Tags

Service Tags relate to the service that was booked.

Tag Name	Tags	Description
Service Name	[SERVICE.NAME]	The name of the service being booked
Service Description	[SERVICE.DESCRIPTION]	The description of the service being booked
Service Cost	[SERVICE.COST]	The cost of the service being booked
Service Duration	[SERVICE.DURATION]	The duration of the service being booked
Service signature	[SERVICE.SERVICESIGNATURE]	The email signature for a service
Service / Business Signature	[SERVICE.SERVICEBUSINESSSIGNATURE]	The email signature for a service
Service / Default Signature	[SERVICE.SERVICEDEFAULTSIGNATURE]	Default email signature for a service
Service / Business / Default Signature	[SERVICE.SERVICEBUSINESSDEFAULTSIGNATURE]	The email signature from a service if defined otherwise account signature from notification settings page
Category	[SERVICE.CATEGORY]	The category of the service being booked
Service Reference	[SERVICE.REFERENCE]	The service reference as set for the service configuration

Resource Tags

Resource Tags relate to the Resource that was booked.

Tag Name	Tags	Description
Resource Name	[RESOURCE.NAME]	The resource name
Resource Description	[RESOURCE.DESCRIPTION]	The resource description
Resource Cost	[RESOURCE.COST]	N/A

Resource Type Tags

Each Resource can be set to a Resource Type. Dependant on the Resource Type selected additional tags are available.

Tag Name	Tags	Description
Resource type person
Full Name	[RESOURCE.PERSON_FULLNAME]	Persons name
Phone	[RESOURCE.PERSON_PHONE]	Persons contact phone number
Mobile	[RESOURCE.PERSON_MOBILE]	Persons contact mobile phone number
Bio	[RESOURCE.PERSON_BIO]	Persons Bio
Email	[RESOURCE.PERSON_EMAIL]	Persons email address
SkypeID	[RESOURCE.PERSON_SKYPE_ID]	Persons Skype ID
Person ID	[RESOURCE.PERSON_PERSON_ID]	Persons identifier
Gender	[RESOURCE.PERSON_GENDER]	Persons gender
Photo URL	[RESOURCE.PERSON_PHOTO]	URL to persons image
Resource type location
Location Name	[RESOURCE.LOCATION_NAME]	The name of the location
Street	[RESOURCE.LOCATION_ADDRESS]	The street address of the location
Suburb	[RESOURCE.LOCATION_SUBURB]	The suburb of the location
State	[RESOURCE.LOCATION_STATE]	The state of the location
Postcode	[RESOURCE.LOCATION_POSTCODE]	The postcode of the location
Country	[RESOURCE.LOCATION_COUNTRY]	The country of the location
Map	[RESOURCE.LOCATION_MAP]	A URL to the location map reference
Resource type class
Instructor Name	[RESOURCE.CLASS_INSTRUCTOR_NAME]	The name of the instructor
Resource type event
Organisers Name	[RESOURCE.EVENT_ORGANISER_NAME]	The event organisers name
Location Name	[RESOURCE.EVENT_NAME]	The location name of the event
Street Address	[RESOURCE.EVENT_ADDRESS]	The street address of the event
Suburb	[RESOURCE.EVENT_SUBURB]	The suburb of the event
State	[RESOURCE.EVENT_STATE]	The state of the event
Postcode	[RESOURCE.EVENT_POSTCODE]	The postcode of the event
Map	[RESOURCE.EVENT_MAP]	A URL to the event map reference
Resource type room
Location	[RESOURCE.ROOM_LOCATION]	The location name of the room
Street Address	[RESOURCE.ROOM_ADDRESS]	The street address of the room
Suburb	[RESOURCE.ROOM_SUBURB]	The suburb of the room
State	[RESOURCE.ROOM_STATE]	The state of the room
Postcode	[RESOURCE.ROOM_POSTCODE]	The postcode of the room
Map	[RESOURCE.ROOM_MAP]	A URL to the room map reference
Email	[RESOURCE.ROOM_EMAIL]	The email address of the room
Phone Number	[RESOURCE.ROOM_PHONE]	The phone number of the room
Capacity	[RESOURCE.ROOM_CAPACITY]	The rooms capacity
Resource type equipment
Equipment Name	[RESOURCE.EQUIPMENT_NAME]	The name of the equipment
Equipment ID	[RESOURCE.EQUIPMENT_ID]	The ID reference of the equipment
Make	[RESOURCE.EQUIPMENT_MAKE]	The make of the equipment
Equipment Model	[RESOURCE.EQUIPMENT_MODEL]	The model of the equipment

Client Tags

Client Tags use data stored against the client record.

Tag Name	Tags	Description
Client Title	[CLIENT.TITLE]	The title of the client
Client First Name	[CLIENT.FIRSTNAME]	The first name of the client
Client Last Name	[CLIENT.LASTNAME]	The last name of the client
Client Full Name	[CLIENT.FULLNAME]	The first and last name of the client
Client Email	[CLIENT.EMAIL]	The email address of the client
Client Phone	[CLIENT.PHONE]	The fixed phone number of the client
Client Mobile	[CLIENT.MOBILE]	The mobile/cell number of the client
Client Date of Birth	[CLIENT.BIRTHDAY]	The date of birth of the client
Client Gender	[CLIENT.GENDER]	The gender of the client
Client Company	[CLIENT.COMPANY]	The company the client works for
Client Address	[CLIENT.ADDRESS]	The full address of the client
Client Address 1	[CLIENT.ADDRESS1]	The address line 1 of the client
Client Address 2	[CLIENT.ADDRESS2]	The address line 2 of the client
Client City	[CLIENT.CITY]	The city of the client
Client Region	[CLIENT.REGION]	The region/state of the client
Client State	[CLIENT.STATE]	The region/state of the client
Client Province	[CLIENT.PROVINCE]	The client’s province
Client Postal Code	[CLIENT.POSTCODE]	The client’s postcode
Client Country	[CLIENT.COUNTRY]	The client’s country
Password Generated	[CLIENT.PASSWORD]	The client’s initial generated password
Has logged in?	[CLIENT.HASLOGGEDIN]	Indication if the client has logged in
Client ID	[CLIENT.CLIENTID]	The client’s reference ID
Client Reference	[CLIENT.REFERENCE]	A reference for the client
Client Related Name	[CLIENT.RELATED_NAME]	A clients related person (parent our guardian)
Client Group	[CLIENT.GROUP]	The group a client belongs to
Client Anniversary	[CLIENT.ANNIVERSARY]	The client anniversary date

Booking Tags

Booking Tag contain data related to the booking.

Tag Name	Tags	Description
Booking ID	[BOOKING.ID]	Internal booking ID
Booking Receipt	[BOOKING.RECEIPT]
Booking Created Time	[BOOKING.CREATED]	The date when the booking was created
Booking Date & Time	[BOOKING.DATETIME]	The booking date and time
Booking Date	[BOOKING.DATE]	The booking date
Booking Time	[BOOKING.TIME]	The booking time
Original date and time	[BOOKING.ORIGINALDATETIME]	The Original date and time prior to modifying the booking
Original time	[BOOKING.ORIGINALTIME]	The Original date prior to modifying the booking
Original Date	[BOOKING.ORIGINALDATE]	The Original time prior to modifying the booking
Booking Notes	[BOOKING.NOTES]	The notes entered at time of booking
Booking Selected Options	[BOOKING.OPTIONS]	The options that where selected when a booking has cost options set
Booking Options	[BOOKING.OPTIONS]
Booking Cost	[BOOKING.COST]	The service cost
Booking Paid	[BOOKING.PAID]	The cost of the booking
Booking Payment Message	[BOOKING.PAYMENTMESSAGE]	A payment message indicating what will appear on their card statement
Booking Coupon Code	[BOOKING.DISCOUNT_CODE]	The discount code used during booking
Booking Voucher Code	[BOOKING.VOUCHERCODE]	The voucher code used instead of payment
Booking Voucher Usage	[BOOKING.VOUCHERUSED]	The total number of usages of the voucher code
Booking Voucher Usage Remaining	[BOOKING.VOUCHERUSEREMAIN]	The remaining number of usages of the voucher code
Booking Voucher Expiry	[BOOKING.VOUCHEREXPIRY]	The date when the voucher code expires
Booking Location - Full Address	[BOOKING.LOCATIONADDRESS]	The address details that were selected during booking
Booking Location - Line 1	[BOOKING.LOCATIONLINE1]	The address details that were selected during booking
Booking Location - Suburb	[BOOKING.LOCATIONSUBURB]	The location that was selected when booking
Booking Location - Postcode	[BOOKING.LOCATIONPOSTCODE]	The location postcode that was selected when booking

Membership Tags

Tag Name	Tags	Description
Membership Plan	[MEMBERSHIP.PLANNAME]	The name of the membership that was purchased
Initial Cost	[MEMBERSHIP.INITIALCOST]	The initial price paid
Initial Duration	[MEMBERSHIP.INITIALDURATION]	The membership duration
Recurring Payment Cost	[MEMBERSHIP.PAYMENTSCOST]	The recurring cost of the membership
Number of Payments	[MEMBERSHIP.NUMBEROFPAYMENTS]	The number of membership payments
Recurring Payment Duration	[MEMBERSHIP.PAYMENTSDURATION]	The recurring payment duration
Membership Code	[MEMBERSHIP.NUMBER]	The membership code
Valid From	[MEMBERSHIP.VALIDSTART]	The start date of the membership
Valid To	[MEMBERSHIP.VALIDEND]	The last payment date of the membership
Last Payment Failure Date/Time	[MEMBERSHIP.LASTFAILURE]	The date the recurring payment failed
Last Payment Failure	[MEMBERSHIP.LASTFAILUREMESSAGE]	The payment failure message