Merge tags

Merge Tags are used to insert variable data into your email and SMS notifications.

How Merge Tags work

bookitLive uses merge tags in the email and SMS templates to allow variable date to be inserted into email or SMS notifications.

A merge tag looks like a snippet of text wrapped in special characters: *[CLIENT.FIRSTNAME]*. When you insert a merge tag into your templates, we'll replace the tag with the relevant data when the notification is sent.

For example, to include the booking time in an email notification, you would place the
*[BOOKING.DATETIME]* merge tag in the email template where you want it to appear. When the email is generated the tag is replaced with the date and time of the booking. 

 

Types of Merge Tags

bookitLive offers the following types of merge tags to help you include the information you need include in communications to clients and business users.

  • Business - data about your business
  • Service - data about your service being booked
  • Resource - data about the resource being booked
  • Event - data about an event being booked
  • Client - data from the client being booked
  • Booking - data about the booking being created, modified or cancelled
  • Membership - data relevant to a membership

How to insert a Merge Tags

We have made it simple to insert a tag into email and SMS templates. From the email or SMS templates page select the template you want to change. To insert a Tag just position your cursor where you want to insert and use the Tag menu to select from the list of Tags. On selection the Tag snippet is inserted in the template using the correct Tag syntax.

Type a Tag

When you type a merge tag directly into a template, be sure to surround the label with the asterisk (*) and square brackets ([]) characters. If there's a typo in the merge tag, your email or SMS will see the mistyped text instead of the variable data.

Testing and Troubleshooting

When updating templates we recommend that you should always test your changes by doing a test booking or purchase and viewing the email or SMS to make sure everything is working and is displaying the correct information. 

Summary of Merge Tags

Business Tags

Business tags use the account data that is set under Account Preferences.

Tag Name

Tags

Description

Business Name

*[BUSINESS.NAME]*

Your bookitLive business name

Business Description

*[BUSINESS.DESCRIPTION]*

Your bookitLive business description

Business Address

*[BUSINESS.ADDRESS]*

Combination of your businesses address1 and address2)

Legal Trading Name

*[BUSINESS.TRADING_NAME]*

Your businesses legal trading name

Business Identifier

*[BUSINESS.BUSINESS_IDENTIFIER]*

An identifier for your business

Business Number

*[BUSINESS.BUSINESS_NUMBER]*

You tax number for payments receipts

Business Address 1

*[BUSINESS.ADDRESS1]*

Your bookitLive address line 1

Business Address 2

*[BUSINESS.ADDRESS2]*

Your bookitLive address line 1

Business Suburb

*[BUSINESS.SUBURB]*

Your bookitLive suburb

Business Postal Code

*[BUSINESS.POSTCODE]*

Your bookitLive postcode

Business Phone

*[BUSINESS.PHONE]*

Your bookitLive phone number

Business Email

*[BUSINESS.EMAIL]*

Your bookitLive email address

Business website

*[BUSINESS.WEBSITE]*

Your bookitLive website

Business Region

*[BUSINESS.REGION]*

Your bookitLive region or state

Business State

*[BUSINESS.STATE]*

Your bookitLive region or state

Business Province

*[BUSINESS.PROVINCE]*

Your bookitLive region or state

Business Country

*[BUSINESS.COUNTRY]*

Your businesses country

Business City

*[BUSINESS.CITY]*

Your businesses City

Business Signature

*[BUSINESS.BUSINESSSIGNATURE]*

Your business email signature from the notifications page

Business URL

*[BUSINESS.URLPART]*

Your bookitlive URL

 

Service Tags

Service Tags relate to the service that was booked.

Tag Name

Tags

Description

Service Name

*[SERVICE.NAME]*

The name of the service being booked

Service Description

*[SERVICE.DESCRIPTION]*

The description of the service being booked

Service Cost

*[SERVICE.COST]*

The cost of the service being booked

Service Duration

*[SERVICE.DURATION]*

The duration of the service being booked

Service signature

*[SERVICE.SERVICESIGNATURE]*

The email signature for a service

Service / Business Signature

*[SERVICE.SERVICEBUSINESSSIGNATURE]*

The email signature for a service

Service / Default Signature

*[SERVICE.SERVICEDEFAULTSIGNATURE]*

Default email signature for a service

Service / Business / Default Signature

*[SERVICE.SERVICEBUSINESSDEFAULTSIGNATURE]*

The email signature from a service if defined otherwise account signature from notification settings page

Category

*[SERVICE.CATEGORY]*

The category of the service being booked

Service Reference

*[SERVICE.REFERENCE]*

The service reference as set for the service configuration

 

Resource Tags

Resource Tags relate to the Resource that was booked.

Tag Name

Tags

Description

Resource Name

*[RESOURCE.NAME]*

The resource name

Resource Description

*[RESOURCE.DESCRIPTION]*

The resource description

Resource Cost

*[RESOURCE.COST]*

N/A

 

Resource Type Tags

Each Resource can be set to a Resource Type. Depending on the Resource Type selected additional tags are available.

Tag Name (Resource Type Person)

Tags

Description

Full Name

*[RESOURCE.PERSON_FULLNAME]*

Persons name

Phone

*[RESOURCE.PERSON_PHONE]*

Persons contact phone number

Mobile

*[RESOURCE.PERSON_MOBILE]*

Persons contact mobile phone number

Bio

*[RESOURCE.PERSON_BIO]*

Persons Bio

Email

*[RESOURCE.PERSON_EMAIL]*

Persons email address

SkypeID

*[RESOURCE.PERSON_SKYPE_ID]*

Persons Skype ID

Person ID

*[RESOURCE.PERSON_PERSON_ID]*

Persons identifier

Gender

*[RESOURCE.PERSON_GENDER]*

Persons gender

Photo URL

*[RESOURCE.PERSON_PHOTO]*

URL to persons image

 

Event Tags

Event Tags use data about an event being booked.

Event Tag

Tags

Description

Name  *[EVENT.NAME]*  Name 
Description  *[EVENT.DESCRIPTION]*  Description or the eveny
Cost  *[EVENT.COST]*   Cost 
Public Booking Url  *[EVENT.BOOKINGLINK]* Public Booking Url 
Booking Date(s) & Time(s)  *[EVENT.BOOKINGDATETIMES]*  Date(s) & Time(s) of the event
First Booking in Event *[EVENT.ISFIRSTBOOKING]*  Is First Booking date and time in Event? 
First Booking in Event  *[EVENT.NOTFIRSTBOOKING]*  Not First Booking in Event? 
Service #1 Name  *[EVENT.SERVICE01NAME]* Service #1 Name 
Service #1 Description  *[EVENT.SERVICE01DESCRIPTION]*  Service #1 Description 
Service #1 Duration  *[EVENT.SERVICE01DURATION]*  Service #1 Duration 
Service #1 Category  *[EVENT.SERVICE01CATEGORY]*  Service #1 Category 
Service #1 Reference  *[EVENT.SERVICE01REFERENCE]* Service #1 Reference 
Service #1 Location Details  *[EVENT.SERVICE01LOCATIONDETAILS]* Service #1 Location Details 
Service #1 Location Summary  *[EVENT.SERVICE01LOCATIONSUMMARY]*  Service #1 Location Summary 
Resource #1 Name  *[EVENT.RESOURCE01NAME]*  Resource #1 Name 
Resource #1 Description  *[EVENT.RESOURCE01DESCRIPTION]* Resource #1 Description 
Booking #1 ID  *[EVENT.BOOKING01ID]*  Booking #1 ID 
Booking #1 Created  *[EVENT.BOOKING01CREATED]* Booking #1 Created 
Booking #1 Date & Time  *[EVENT.BOOKING01DATETIME]* Booking #1 Date & Time 
Booking #1 Date & Time ISO  *[EVENT.BOOKING01DATETIME_ISO]*  Booking #1 Date & Time ISO 
Booking #1 Date  *[EVENT.BOOKING01DATE]* Booking #1 Date 
Booking #1 Date ISO  *[EVENT.BOOKING01DATE_ISO]*  Booking #1 Date ISO 
Booking #1 Time  *[EVENT.BOOKING01TIME]*  Booking #1 Time 
Booking #1 Time ISO  *[EVENT.BOOKING01TIME_ISO]*  Booking #1 Time ISO 
Booking #1 Online Meeting Join URL  *[EVENT.BOOKING01VIDEOMEETINGJOINLINK]* Booking #1 Online Meeting Join URL 
Booking #1 Online Meeting Pass (if applicable)  *[EVENT.BOOKING01VIDEOMEETINGJOINPASS]* Booking #1 Online Meeting Pass (if applicable) 
Booking #1 Online Meeting Host URL  *[EVENT.BOOKING01VIDEOMEETINGHOSTLINK]* Booking #1 Online Meeting Host URL 
Booking #1 Online Meeting Host Login (if applicable)  *[EVENT.BOOKING01VIDEOMEETINGHOSTLOGIN]* Booking #1 Online Meeting Host Login (if applicable) 
Booking #1 Online Meeting Host Pass (if applicable)  *[EVENT.BOOKING01VIDEOMEETINGHOSTPASS]*  Booking #1 Online Meeting Host Pass (if applicable) 
Service #2 Name  *[EVENT.SERVICE02NAME]* Service #2 Name 
Service #2 Description  *[EVENT.SERVICE02DESCRIPTION]* Service #2 Description 
Service #2 Duration  *[EVENT.SERVICE02DURATION]*  Service #2 Duration 
Service #2 Category  *[EVENT.SERVICE02CATEGORY]*  Service #2 Category 
Service #2 Reference  *[EVENT.SERVICE02REFERENCE]* Service #2 Reference 
Service #2 Location Details  *[EVENT.SERVICE02LOCATIONDETAILS]*  Service #2 Location Details 
Service #2 Location Summary  *[EVENT.SERVICE02LOCATIONSUMMARY]*  Service #2 Location Summary 
Resource #2 Name  *[EVENT.RESOURCE02NAME]*  Resource #2 Name 
Resource #2 Description  *[EVENT.RESOURCE02DESCRIPTION]* Resource #2 Description 
Booking #2 ID  *[EVENT.BOOKING02ID]* Booking #2 ID 
Booking #2 Created  *[EVENT.BOOKING02CREATED]*  Booking #2 Created 
Booking #2 Date & Time  *[EVENT.BOOKING02DATETIME]*  Booking #2 Date & Time 
Booking #2 Date & Time ISO  *[EVENT.BOOKING02DATETIME_ISO]* Booking #2 Date & Time ISO 
Booking #2 Date  *[EVENT.BOOKING02DATE]*  Booking #2 Date 
Booking #2 Date ISO  *[EVENT.BOOKING02DATE_ISO]* Booking #2 Date ISO 
Booking #2 Time  *[EVENT.BOOKING02TIME]* Booking #2 Time 
Booking #2 Time ISO  *[EVENT.BOOKING02TIME_ISO]* Booking #2 Time ISO 
Booking #2 Online Meeting Join URL  *[EVENT.BOOKING02VIDEOMEETINGJOINLINK]* Booking #2 Online Meeting Join URL 
Booking #2 Online Meeting Pass (if applicable)  *[EVENT.BOOKING02VIDEOMEETINGJOINPASS]* Booking #2 Online Meeting Pass (if applicable) 
Booking #2 Online Meeting Host URL  *[EVENT.BOOKING02VIDEOMEETINGHOSTLINK]*  Booking #2 Online Meeting Host URL 
Booking #2 Online Meeting Host Login (if applicable)  *[EVENT.BOOKING02VIDEOMEETINGHOSTLOGIN]*  Booking #2 Online Meeting Host Login (if applicable) 
Booking #2 Online Meeting Host Pass (if applicable)  *[EVENT.BOOKING02VIDEOMEETINGHOSTPASS]* Booking #2 Online Meeting Host Pass (if applicable) 
Terminology  *[EVENT.TERM]*   Terminology 
Terminology (Lower Case)  *[EVENT.TERM_LOWER_CASE]*  Terminology (Lower Case) 

 

Client Tags

Client Tags use data stored against the client record.

Tag Name

Tags

Description

Client Title

*[CLIENT.TITLE]*

The title of the client

Client First Name

*[CLIENT.FIRSTNAME]*

The first name of the client

Client Last Name

*[CLIENT.LASTNAME]*

The last name of the client

Client Full Name

*[CLIENT.FULLNAME]*

The first and last name of the client

Client Email

*[CLIENT.EMAIL]*

The email address of the client

Client Phone

*[CLIENT.PHONE]*​​​​​​​

The fixed phone number of the client

Client Mobile

*[CLIENT.MOBILE]*

The mobile/cell number of the client

Client Date of Birth

*[CLIENT.BIRTHDAY]*

The date of birth of the client

Client Gender

*[CLIENT.GENDER]*

The gender of the client

Client Company

*[CLIENT.COMPANY]*

The company the client works for

Client Address

*[CLIENT.ADDRESS]*

The full address of the client

Client Address 1

*[CLIENT.ADDRESS1]*

The address line 1 of the client

Client Address 2

*[CLIENT.ADDRESS2]*

The address line 2 of the client

Client City

*[CLIENT.CITY]*

The city of the client

Client Region

*[CLIENT.REGION]*

The region/state of the client

Client State

*[CLIENT.STATE]*

The region/state of the client

Client Province

*[CLIENT.PROVINCE]*

The client’s province

Client Postal Code

*[CLIENT.POSTCODE]*

The client’s postcode

Client Country

*[CLIENT.COUNTRY]*

The client’s country

Password Generated

*[CLIENT.PASSWORD]*

The client’s initial generated password

Has logged in?

*[CLIENT.HASLOGGEDIN]*

Indication if the client has logged in

Client ID

*[CLIENT.CLIENTID]*

The client’s reference ID

Client Reference

*[CLIENT.REFERENCE]*

A reference for the client

Client Related Name

*[CLIENT.RELATED_NAME]*

A clients related person (parent our guardian)

Client Group

*[CLIENT.GROUP]*

The group a client belongs to

Client Anniversary

*[CLIENT.ANNIVERSARY]*

The client anniversary date


Booking Tags

Booking Tag contain data related to the booking.

Tag Name

Tags

Description

Booking ID

*[BOOKING.ID]*

Internal booking ID

Booking Receipt

*[BOOKING.RECEIPT]*

 

Booking Created Time

*[BOOKING.CREATED]*

The date when the booking was created

Booking Date & Time

*[BOOKING.DATETIME]*

The booking date and time

Booking Date

*[BOOKING.DATE]*

The booking date

Booking Time

*[BOOKING.TIME]*

The booking time

Original date and time

*[BOOKING.ORIGINALDATETIME]*

The Original date and time prior to modifying the booking

Original time

*[BOOKING.ORIGINALTIME]*

The Original date prior to modifying the booking

Original Date

*[BOOKING.ORIGINALDATE]*

The Original time prior to modifying the booking

Booking Notes

*[BOOKING.NOTES]*

The notes entered at time of booking

Booking Selected Options

*[BOOKING.OPTIONS]*

The options that where selected when a booking has cost options set

Booking Options

*[BOOKING.OPTIONS]*

 

Booking Cost

*[BOOKING.COST]*

The service cost

Booking Paid

*[BOOKING.PAID]*

The cost of the booking

Booking Payment Message

*[BOOKING.PAYMENTMESSAGE]*

A payment message indicating what will appear on their card statement

Booking Coupon Code

*[BOOKING.DISCOUNT_CODE]*

The discount code used during booking

Booking Voucher Code

*[BOOKING.VOUCHERCODE]*

The voucher code used instead of payment

Booking Voucher Usage

*[BOOKING.VOUCHERUSED]*

The total number of usages of the voucher code

Booking Voucher Usage Remaining

*[BOOKING.VOUCHERUSEREMAIN]*

The remaining number of usages of the voucher code

Booking Voucher Expiry

*[BOOKING.VOUCHEREXPIRY]*

The date when the voucher code expires

Booking Location - Full Address

*[BOOKING.LOCATIONADDRESS]*

The address details that were selected during booking

Booking Location - Line 1

*[BOOKING.LOCATIONLINE1]*

The address details that were selected during booking

Booking Location - Suburb

*[BOOKING.LOCATIONSUBURB]*

The location that was selected when booking

Booking

Location - Postcode

*[BOOKING.LOCATIONPOSTCODE]*

 

The location postcode that was selected when booking


Membership Tags

Membership Tags relate to the relevant membership.

 

Tag Name

Tags

Description

Membership Plan

*[MEMBERSHIP.PLANNAME]*

 

The name of the membership that was purchased

Initial Cost

*[MEMBERSHIP.INITIALCOST]*

 

The initial price paid

Initial Duration

*[MEMBERSHIP.INITIALDURATION]*

 

The membership duration

Recurring Payment Cost

*[MEMBERSHIP.PAYMENTSCOST]*

 

The recurring cost of the membership

Number of Payments

*[MEMBERSHIP.NUMBEROFPAYMENTS]*

The number of membership payments

Recurring Payment Duration

*[MEMBERSHIP.PAYMENTSDURATION]*

The recurring payment duration

Membership Code

*[MEMBERSHIP.NUMBER]*

 

The membership code

Valid From

*[MEMBERSHIP.VALIDSTART]*

The start date of the membership

Valid To

*[MEMBERSHIP.VALIDEND]*

The last payment date of the membership

Last Payment Failure Date/Time

*[MEMBERSHIP.LASTFAILURE]*

The date the recurring payment failed

Last Payment Failure

*[MEMBERSHIP.LASTFAILUREMESSAGE]*

 

The payment failure message

 

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