Troubleshooting tips to resolve issue with emails not being sent.
Admin using a Yahoo email address
Do not use Yahoo.com email addresses for your Administrator email address. Yahoo uses a spam prevention policy which is incompatible with our email system - clients will not receive emails should you use this email provider.
If you are using a Yahoo.com email addresses change it to another email provider. Gmail offers free email addresses that will guarantee that all notification are sent.
Staff/Mangers not receiving emails
Ensure the email address has been entered correctly in their user profile.
Ensure that the staff/manger user has associated resources selected. Booking notification will only be sent to staff/manger user if they have an associated resource
- Logon to bookitlive
Select Settings > Users
- Change email address and check that associated resources are selected