How do customers cancel their own booking?

A client/customer can cancel their own booking by logging on to their dashboard.

  1. Login to your dashboard via a link supplied in an email notification or go to the bookitlive home page, use your email address and password used when you made the original booking
  2. You future booking will be listed
  3. Select the cancel booking link next to the booking to remove the booking
  4. Select Cancel Booking

Note: The business can set booking rules that will restrict booking from being cancelled within a set period prior to the booking time. When these rules apply there will be no cancel booking link displayed against the booking.

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