Why does my bookings not appear in bookitlive when using PayPal to process payments?

If you are using PayPal to process your booking and purchase payments the PayPal account needs to be a verified account to avoid payments being set to pending. If your PayPal account is not verified payments will be set as pending and the booking or purchase will not appear in your bookitlive account.

Here are the two main PayPal account configuration issues:

  1. When you setup your PayPal business account you need to attach your bank account details. If you have not completed this step all payment will be set to pending and will need to be manually confirmed. Bookitlive is expecting a successful transaction response from PayPal which will not occur if the payment is pending and needs to be confirmed. To resolve this problem complete all PayPal setup steps.
  2. When bookitlive processes booking and purchase payments the amount passed to PayPal includes all taxes. If you have your PayPal setup to add taxes an unexpected payment message is received from PayPal instead of a transaction successful response. To resolve this problem change the configuration on your PayPal account and remove taxes from being added.


Resolving issues with you PayPal account by logging into your PayPal account and following the steps to verify the accounts. This may require confirming your bank account.

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