How bookitLive Security Works

Security and privacy is paramount when it comes to managing appointments and client data. bookitLive takes every precaution to safeguard its users privacy and data using protocol safeguards and 128/256-bit SSL encryption. 


Customer data protection

bookitLive collects user information at various points during the booking process. We do not use this information for any other purpose than disclosed in the privacy statement

  • SMS-protection; bookitLive uses Australian SMS-provider MessageMedia. MessageMedia uses Australian-only mobile carriers such as Telstra and Optus to ensure client phone numbers and message content are not passed onto unknown third-parties. 
  • Data Privacy; bookitLive takes every precaution to protect user information. bookitLive does not monitor, sell or use client information for any other purpose that deviates from the privacy disclosure. 

Secure payment gateways

All payments are processed by external parties eway, Paypal and SecurePay. Additionally, each credit card transaction is protected by 128/256-bit SSL encryption to ensure maximum data protection. bookitLive and its payment partners are payment card industry compliant (PCI certified).


bookitLive's servers are automatically backed up daily to the data centre located in Sydney, Australia. The servers are managed by The data centre complies with ISO27001 & SOC III certification. 

The service provider portal provides additional security capabilities to backup your own data by exporting booking and client data to your PC. 

Security support 

If you have any concern or complaints regarding the protection of your personal information, please email or contact our Privacy Officer at +61 3 8376 7778.


For more security and privacy details see bookitLive Privacy statement and Security policy.

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